Privacy Policy

Introduction

Servinix respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a demo, communicate with us, or use the Servinix platform and related services.

Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Company name
• Billing information
• Account information
• Communications submitted through forms
• Usage data
• Browser and device information
• Cookies and analytics data
• Location, photos, job content, and device and diagnostic data collected through the Servinix Go mobile app (see “Servinix Go Mobile App” below)

How We Use Information

We use information to:

• Provide and improve Servinix services
• Respond to inquiries and demo requests
• Operate the platform
• Provide support
• Send service-related communications
• Maintain security and prevent misuse
• Comply with legal obligations

Cookies and Tracking Technologies

Servinix may use cookies, analytics tools, and similar technologies to understand site usage, improve website performance, and enhance user experience.

How We Share Information

We may share information with service providers that help us operate our website, platform, communications, payments, hosting, analytics, and support functions.

If your employer turns on customer arrival tracking, a technician's name, photo, and live location are shared with the customer whose job the technician is travelling to. See “Servinix Go Mobile App” below.

We may also disclose information:

• To comply with law
• To protect our rights
• In connection with a merger, acquisition, financing, or sale of assets

Subprocessors

Servinix uses third-party service providers (subprocessors) to operate the platform. Categories include cloud hosting, voice and SMS transport, email delivery, payment processing, identity and authentication, AI model processing, mapping, and OBD-II hardware data ingestion.

A current list of Servinix subprocessors is available to customers and prospective customers on request. Email [email protected] to receive the list. We will provide reasonable advance notice before adding a new subprocessor that has access to customer personal data.

SMS Communications

If you provide your mobile phone number and opt in to receive text messages from Servinix, you consent to receive SMS messages related to demos, scheduling, account notifications, service updates, support communications, and product-related operational messages.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Questions: [email protected]

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data, consent records, and related mobile information will not be sold or shared with third parties, except with vendors or service providers that help us deliver messaging services and only to the extent necessary to provide those services.

AI Voice Calls and Call Recording

Servinix's AI Receptionist answers, places, and participates in voice calls on behalf of our business customers (typically the field service company subscribing to Servinix). When a call is handled by the AI Receptionist:

• The call audio is recorded.
• The audio is transcribed and processed by Servinix and our AI subprocessors to operate the service (for example, to book a job, route the call, or send a summary to the business owner).
• A copy of the recording and transcript is retained for the business customer whose number was called, and for Servinix's operational, security, and product-improvement purposes.

Many U.S. states require all-party consent before a phone call may be recorded. These include California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington, among others. The Servinix business customer who deploys the AI Receptionist on their phone line is responsible for ensuring lawful disclosure to incoming and outgoing callers — typically by playing a brief recorded notice such as “This call may be recorded.” Servinix provides a default notice as part of the product, but the business customer is ultimately responsible for compliance with applicable recording laws in the jurisdictions where they and their callers are located.

If you are an end-customer who has placed a call to a business that uses Servinix and you would prefer not to have your call processed by AI, please ask the business to transfer you to a human or to delete the recording. You may also email [email protected] with a deletion request.

Servinix does not use voice recordings or transcripts to train third-party public AI models. Voice data is processed by our subprocessors (currently Twilio for voice transport, and Anthropic and Google for AI processing) under contractual confidentiality and use restrictions.

Fleet GPS, OBD-II, and Driver Data

If your employer uses Servinix's GPS Fleet Tracking module on a vehicle you operate, the following data may be collected from the OBD-II device or in-vehicle hardware while the vehicle is in use:

• Real-time and historical location (latitude/longitude, speed, heading)
• Engine diagnostics (fault codes, fuel consumption, idle time, mileage)
• Driver behavior signals (harsh braking, acceleration, cornering, speeding events)
• Crash detection events

This data is transmitted to your employer's Servinix account. Your employer is the controller of this data and decides who can view it, how long it is retained, and how it is used (for example, to dispatch jobs, score driver safety, or comply with hours-of-service rules).

Several U.S. states (including California, Connecticut, Delaware, New York, and others) require employers to notify employees before tracking them electronically. Employers using the Servinix Fleet Tracking module are responsible for providing this notice to drivers and for obtaining any consents required by state, federal, or collective-bargaining law.

Precise geolocation is treated as “sensitive personal information” under the California Consumer Privacy Act. Drivers may exercise the rights described in the “California Privacy Rights” section below by contacting Servinix at [email protected], though Servinix may need to coordinate with the employer to fulfill some requests.

Servinix Go Mobile App

Servinix Go is the mobile app used by technicians and field staff of businesses that subscribe to Servinix. Accounts are created by your employer's Servinix administrator; there is no public sign-up. Your employer is the controller of the job, time, and location data you create in the app, and decides who can view it and how long it is kept.

The app collects:

• Account and contact information: your name, email address, phone number, and Servinix user ID.
• Location while you use the app: your precise and approximate location, to show assigned jobs on a map, give directions, and record where work is performed.
• Location in the background, as set by your employer: your precise location, used to:
  • assign and route jobs efficiently: Servinix's route optimization uses your current location, together with your employer's scheduling rules and preferences, to match jobs to nearby technicians and plan shorter routes;
  • show the customer you are travelling to your live location and estimated arrival time, if your employer has turned this on (see “Customer arrival tracking” below);
  • detect when you arrive at a job site, log the arrival, and offer to start the job;
  • record your trips and mileage.

  The app needs location in the background because it is usually not on screen while you drive, for example when you are using a navigation app. Your employer's Servinix administrator decides when background location runs: by default only while you are clocked in for a shift, or during work hours your employer schedules, or at all times. Trip records include the time, latitude and longitude, speed, direction of travel, your user ID, and a device identifier. As described in “Fleet GPS, OBD-II, and Driver Data” above, your employer is responsible for notifying you of this tracking and obtaining any consent the law requires.

• Photos and videos you take or attach to a job, such as before-and-after photos.
• Other content you create: job notes, completed forms and checklists, customer signatures, job chat messages and images, and messages you send to the in-app AI assistant.
• Device identifiers: a device identifier and a push notification token, used to deliver job notifications and to associate trip records with your device.
• Usage and diagnostics: which features are used, crash reports, performance data, and other diagnostic information, used to keep the app working and improve it.

Customer arrival tracking

Your employer decides whether customers can track your arrival. If it is turned on, the customer who booked a job can open a live tracking page in the Servinix customer portal, for example from the “on my way” text message. While you are travelling to their job, the page shows your name and photo, a button to call you, your live location on a map with the route to their address, and an estimated arrival time that updates as you drive.

The customer sees your location only for their own job, and only until you arrive. They never see your location at other times, your trip history, or your mileage records. If your employer has not turned this feature on, customers do not see your location at all.

The app shows when trip tracking is active and lets you turn it off. You can also decline or change location, camera, and notification permissions at any time in your device settings. Features that depend on them, such as job assignment and routing, customer arrival tracking, arrival detection, and mileage records, will not work without them.

Messages you send to the in-app AI assistant are processed by Servinix and our AI subprocessors to answer your request. If you use voice input in the assistant, your speech is converted to text by your device's built-in speech recognition service (on iPhone, on the device itself where supported); Servinix receives only the resulting text, not the audio. If your employer uses Servinix payments, card details for customer payments taken in the app are read and processed by our payment processor, Stripe, and are not stored on the device or by Servinix.

The app uses these service providers: Google Firebase (analytics, crash reporting, and push notifications), Google Maps Platform (maps, routes, and estimated arrival times), Stripe (card payments), and our cloud hosting providers.

Servinix Go does not track you across apps or websites owned by other companies. The app does not use the advertising identifier, does not show ads, does not combine app data with third-party data for advertising, and does not share app data with data brokers. We do not sell app data.

Your Servinix Go account is managed by your employer, so the app does not offer account deletion. To delete your account or the personal data associated with it, ask your employer's Servinix administrator or follow the steps on our data deletion page.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of storage is completely secure.

Data Retention

We retain personal information for as long as necessary to provide services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may opt out of marketing emails using the unsubscribe link in those emails. You may opt out of SMS messages by replying STOP. You may contact us to request access, correction, or deletion of your information where applicable.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (as amended by the CPRA):

• Right to know what personal information we collect, use, disclose, and retain about you, including categories and specific pieces.
• Right to delete personal information we have collected from you, subject to exceptions (for example, where we need to keep records to comply with legal obligations).
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of your personal information. Servinix does not sell personal information and does not share it for cross-context behavioral advertising.
• Right to limit our use of sensitive personal information.
• Right not to receive discriminatory treatment for exercising any of these rights.

To exercise any of these rights, email [email protected] with the subject “California Privacy Request” and a description of your request. We will respond within 45 days. You may designate an authorized agent to make a request on your behalf; we may require verification of the agent's authority.

Categories of personal information we collect, the sources, the business purposes, and the categories of recipients are described in the “Information We Collect” and “How We Share Information” sections above.

International Users

Servinix is based in the United States. Personal information we collect is processed and stored in the United States. If you are accessing Servinix from outside the United States, you understand and consent to the transfer of your information to the United States.

If you are located in the European Economic Area, the United Kingdom, or Switzerland and believe your personal information has been processed by Servinix, you may have rights under the General Data Protection Regulation or equivalent local laws, including the right to access, correct, delete, restrict, or port your personal information. To exercise these rights, contact [email protected]. Servinix does not currently market to or target users in the EU/UK/EEA.

Children's Privacy

Servinix services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact Information

Servinix Inc.

[email protected]