Privacy Policy

Introduction

Servinix respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a demo, communicate with us, or use the Servinix platform and related services.

Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Company name
• Billing information
• Account information
• Communications submitted through forms
• Usage data
• Browser and device information
• Cookies and analytics data

How We Use Information

We use information to:

• Provide and improve Servinix services
• Respond to inquiries and demo requests
• Operate the platform
• Provide support
• Send service-related communications
• Maintain security and prevent misuse
• Comply with legal obligations

Cookies and Tracking Technologies

Servinix may use cookies, analytics tools, and similar technologies to understand site usage, improve website performance, and enhance user experience.

How We Share Information

We may share information with service providers that help us operate our website, platform, communications, payments, hosting, analytics, and support functions.

We may also disclose information:

• To comply with law
• To protect our rights
• In connection with a merger, acquisition, financing, or sale of assets

Subprocessors

Servinix uses third-party service providers (subprocessors) to operate the platform. Categories include cloud hosting, voice and SMS transport, email delivery, payment processing, identity and authentication, AI model processing, mapping, and OBD-II hardware data ingestion.

A current list of Servinix subprocessors is available to customers and prospective customers on request. Email legal@servinix.com to receive the list. We will provide reasonable advance notice before adding a new subprocessor that has access to customer personal data.

SMS Communications

If you provide your mobile phone number and opt in to receive text messages from Servinix, you consent to receive SMS messages related to demos, scheduling, account notifications, service updates, support communications, and product-related operational messages.

• Message frequency may vary.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• Questions: legal@servinix.com

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data, consent records, and related mobile information will not be sold or shared with third parties, except with vendors or service providers that help us deliver messaging services and only to the extent necessary to provide those services.

AI Voice Calls and Call Recording

Servinix's AI Service Assistant answers, places, and participates in voice calls on behalf of our business customers (typically the field service company subscribing to Servinix). When a call is handled by the AI Service Assistant:

• The call audio is recorded.
• The audio is transcribed and processed by Servinix and our AI subprocessors to operate the service (for example, to book a job, route the call, or send a summary to the business owner).
• A copy of the recording and transcript is retained for the business customer whose number was called, and for Servinix's operational, security, and product-improvement purposes.

Many U.S. states require all-party consent before a phone call may be recorded. These include California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, and Washington, among others. The Servinix business customer who deploys the AI Service Assistant on their phone line is responsible for ensuring lawful disclosure to incoming and outgoing callers — typically by playing a brief recorded notice such as “This call may be recorded.” Servinix provides a default notice as part of the product, but the business customer is ultimately responsible for compliance with applicable recording laws in the jurisdictions where they and their callers are located.

If you are an end-customer who has placed a call to a business that uses Servinix and you would prefer not to have your call processed by AI, please ask the business to transfer you to a human or to delete the recording. You may also email privacy@servinix.com with a deletion request.

Servinix does not use voice recordings or transcripts to train third-party public AI models. Voice data is processed by our subprocessors (currently Twilio for voice transport, and Anthropic and Google for AI processing) under contractual confidentiality and use restrictions.

Fleet GPS, OBD-II, and Driver Data

If your employer uses Servinix's GPS Fleet Tracking module on a vehicle you operate, the following data may be collected from the OBD-II device or in-vehicle hardware while the vehicle is in use:

• Real-time and historical location (latitude/longitude, speed, heading)
• Engine diagnostics (fault codes, fuel consumption, idle time, mileage)
• Driver behavior signals (harsh braking, acceleration, cornering, speeding events)
• Crash detection events

This data is transmitted to your employer's Servinix account. Your employer is the controller of this data and decides who can view it, how long it is retained, and how it is used (for example, to dispatch jobs, score driver safety, or comply with hours-of-service rules).

Several U.S. states (including California, Connecticut, Delaware, New York, and others) require employers to notify employees before tracking them electronically. Employers using the Servinix Fleet Tracking module are responsible for providing this notice to drivers and for obtaining any consents required by state, federal, or collective-bargaining law.

Precise geolocation is treated as “sensitive personal information” under the California Consumer Privacy Act. Drivers may exercise the rights described in the “California Privacy Rights” section below by contacting Servinix at privacy@servinix.com, though Servinix may need to coordinate with the employer to fulfill some requests.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet or method of storage is completely secure.

Data Retention

We retain personal information for as long as necessary to provide services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may opt out of marketing emails using the unsubscribe link in those emails. You may opt out of SMS messages by replying STOP. You may contact us to request access, correction, or deletion of your information where applicable.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (as amended by the CPRA):

• Right to know what personal information we collect, use, disclose, and retain about you, including categories and specific pieces.
• Right to delete personal information we have collected from you, subject to exceptions (for example, where we need to keep records to comply with legal obligations).
• Right to correct inaccurate personal information.
• Right to opt out of the sale or sharing of your personal information. Servinix does not sell personal information and does not share it for cross-context behavioral advertising.
• Right to limit our use of sensitive personal information.
• Right not to receive discriminatory treatment for exercising any of these rights.

To exercise any of these rights, email privacy@servinix.com with the subject “California Privacy Request” and a description of your request. We will respond within 45 days. You may designate an authorized agent to make a request on your behalf; we may require verification of the agent's authority.

Categories of personal information we collect, the sources, the business purposes, and the categories of recipients are described in the “Information We Collect” and “How We Share Information” sections above.

International Users

Servinix is based in the United States. Personal information we collect is processed and stored in the United States. If you are accessing Servinix from outside the United States, you understand and consent to the transfer of your information to the United States.

If you are located in the European Economic Area, the United Kingdom, or Switzerland and believe your personal information has been processed by Servinix, you may have rights under the General Data Protection Regulation or equivalent local laws, including the right to access, correct, delete, restrict, or port your personal information. To exercise these rights, contact privacy@servinix.com. Servinix does not currently market to or target users in the EU/UK/EEA.

Children's Privacy

Servinix services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact Information

Servinix Inc.

legal@servinix.com