Request Data Deletion

How to request deletion

To request deletion of your personal data and account information from Servinix, email [email protected] from the email address associated with your account, with the subject line “Data Deletion Request.” Include your business/tenant name so we can locate your account.

We will verify your request and confirm deletion by email within 45 days.

What gets deleted

Once verified, we delete the personal information associated with your account — including your profile, contact details, and stored communications (calls, messages, chat transcripts) — from our active systems.

If you use the Servinix Go mobile app, this also includes the location and trip history, device identifiers, and push notification tokens associated with your account. Job records you created while working — such as job photos, notes, forms, chat messages, and customer signatures — are part of your employer's business records, so we may need to coordinate with your employer before deleting them.

As described in our Privacy Policy, some information may be retained where required by law or legitimate business need — for example, financial records we must keep for tax and accounting purposes, or data needed to resolve a dispute or enforce our agreements. Retained records are kept only as long as necessary for that purpose.

Why there's no account deletion option in the app

Servinix accounts are created and managed by the employer that subscribes to Servinix. There is no public sign-up, and the app does not offer account deletion in Settings, because only your employer can create or remove your account. To delete your account or the information held about you, use the email process above, or ask your employer's Servinix administrator.

Questions

For any other privacy questions, see our Privacy Policy or email [email protected].