Route Optimization

Route optimization overview

An introduction to Servinix route optimization — what it does, who uses it, and how it fits into the dispatch workflow.

Review an Optimize day plan before you apply it

Optimize day now locks jobs already in progress, warns you when the day changes under your plan, and shows proposed changes as dashed violet blocks.

Review and commit optimized routes

How a dispatcher reviews the optimizer's proposed routes on the map and commits them to the schedule.

Configure technician shifts for routing

How to set up technician shifts, start locations, and skills so the route optimizer produces accurate and useful schedules.

How the optimizer assigns jobs

Explains the logic the route optimizer uses to assign jobs to technicians, what constraints it enforces, and what dispatchers should verify before committing routes.

See why a job was placed with a technician

After Optimize day, click a proposed job to see, in plain words, why it went to that technician and why the others weren't chosen.