How to contact Servinix support
This article describes the available channels for reaching Servinix support and when to use each one.
Channels
Cosmos Assistant (in-portal)
The Cosmos Assistant panel is available on every portal page. Click the diamond icon (◆) in the left navigation to open it. Cosmos can answer questions about jobs, schedule, fleet, estimates, and workspace settings in natural language.
Use Cosmos for quick operational questions — "How many jobs are in progress?", "Show unread messages", or "Show all settings". For account issues, billing disputes, or bugs, use email or the support form instead.
Send an email to [email protected] (placeholder — confirm address) for non-urgent issues. Include:
- A description of the problem
- The steps you took before the issue occurred
- Your account name or tenant ID
- Screenshots if relevant
You will receive an acknowledgment with a ticket number. See Support hours for expected response times.
Submit a support form
A support request form is available at support.servinix.com (placeholder — confirm URL). Use the form to:
- Report a billing dispute
- Request a subscription change
- Submit questions that require account verification
Send a bug report from the mobile app
If you are experiencing a crash or unexpected behavior in the Servinix Go mobile app, use the built-in Send Bug Report button in the Me tab to attach app logs automatically. See Submit a bug report for step-by-step instructions.
Choosing the right channel
| Situation | Channel | |---|---| | Quick question about a job, estimate, or setting | Cosmos Assistant | | Account issue, access problem, or billing question | Email or support form | | Bug or crash in the mobile app | Send Bug Report (Me tab) | | Hardware issue with a DataLogger device | Email — include device serial number |