Submit a bug report
If you encounter a crash or unexpected behavior in the Servinix Go mobile app, you can generate a log bundle and share it directly with the support team. The log bundle is a password-protected zip file of the app's diagnostic logs, which helps support reproduce and diagnose the issue.
Before you start
- You need the Servinix Go mobile app installed on your iOS or Android device.
- The issue you are reporting should have occurred recently — logs are written to rotating hourly files and older events may no longer be present.
- You will need a way to share the file (email app, messaging app, or any share target on your device).
Steps
- Open the Servinix Go app and tap the Me tab (bottom navigation).
- Scroll down to the App Info section.
- Tap Send Bug Report.
- The button label changes to Preparing Bug Report... while the app assembles the log zip. This may take a few seconds.
- When the system share sheet appears, choose how you want to send the file — for example, tap your email app.
- The share sheet pre-fills a subject line and message body that includes your email address and role. Add a description of the issue in the body before sending.
- Send the report to [email protected] (placeholder — confirm address).
Result
The support team receives your log bundle as an attachment. Quote the ticket number from the acknowledgment email in any follow-up.
Troubleshooting
The button is grayed out or nothing happens. The app may still be preparing a previous log bundle. Wait a few seconds and try again. If the button stays disabled, force-quit the app and reopen it.
The share sheet shows no apps.
At least one app capable of handling a .zip file attachment (such as your email app) must be installed and signed in on the device. Install an email app if none is available.
I do not see the App Info section. Scroll further down on the Me tab — App Info appears below the Notifications and Preferences cards.