Get prices from your pricebook when you ask Maya

When a customer asks in web chat how much a service costs, Maya now checks your pricebook before your Q&A list. If you've priced the service, she gives the customer its starting price instead of saying she has no pricing details.

Before you start

• Add the services you want Maya to quote to your pricebook, and make sure they are active and have a price.
• Answers in your Q&A list still work for questions about policies, warranties and the services you offer.

Steps

1. Open your pricebook and confirm each service you want quoted has a price and is active.
2. Ask Maya a price question for one of those services, for example, "How much is a repair visit?"
3. In the same conversation, ask about the price of one or two more priced services.

Result / verify

Maya gives a starting price for each service that's in your pricebook. If a customer offers a lower price, Maya won't agree to it. She flags the request so your office can follow up.