Help Center

Booking requests from web chat now show the right day

1 min read

When a visitor asks for a time like "Sunday at 9 AM" in your web chat, the request in your Inbox now shows the date of the correct Sunday. That way you call them about the right day.

Before you start

Your AI Receptionist web chat must be turned on for your website.

Steps

  1. Open Inbox.
  2. Open a request that came in from web chat.
  3. Check the Preferred Time on the request.

Result / verify

The weekday and the date on the request belong together, for example "Sunday, October 18". If the visitor used a word like "next Tuesday", the date shown is the actual calendar day, and the visitor's own words are still kept on the request.