The Service complete email shows "Paid" when the customer has already paid
1 min read
If a customer pays their invoice in full before the technician finishes the visit, the Service complete email they get afterwards now shows the visit as paid. It no longer shows "Balance due" or a Pay button.
Before you start
The customer needs an email address on file to get the Service complete email.
Steps
- Send the invoice for the job and record the customer's full payment.
- Have the technician finish the job in the Servinix Go app.
Result / verify
The customer's Service complete email shows Paid with the amount, and no balance due.