Capture customer signature
Collect the customer's on-screen signature to confirm work completion before closing the job.
Before you start
- All job tasks must be marked complete and Finish work tapped. This brings up the Wrapping Up screen where the signature prompt appears.
- Hand the device to the customer to draw their signature, or collect it yourself and ask the customer to confirm verbally.
Steps
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After tapping Finish work on the working screen, the app opens the Wrapping Up screen.
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If a signature has not yet been captured, tap Capture signature → on the Wrapping Up screen.
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The Customer signature overlay opens. It shows the text Sign in the box below to confirm work completion and a clear signature pad.
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Ask the customer to draw their signature in the pad using their finger.
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When the customer finishes signing, the signature is captured and a preview appears above the pad.
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Tap Save signature to confirm and close the overlay. The Wrapping Up screen now shows a checkmark next to Signature captured.
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To clear the signature and start over, tap Clear pad before saving.
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After saving the signature, proceed with sending a payment link or recording payment to close the job.
Result / verify
On the Wrapping Up screen, the signature line shows Signature captured with a green checkmark. The signature is saved against the job record.
Troubleshooting
Signature pad is not responding to touch: Make sure the customer is drawing directly on the pad area. Tapping outside the bordered area has no effect.
Capture signature prompt is missing: The prompt only appears on the Wrapping Up screen after Finish work has been tapped. If you are still on the working screen, complete all tasks first.