Help Center

Open job details when the customer record has been deleted

1 min read

If a customer is deleted after their job was created, opening that job still works. You no longer see a "customer not found" message covering the page.

Steps

  1. Open Live.
  2. Select a job card, or choose Open details on the card.

Result / verify

The job details page opens and shows the customer name, phone number, email and service address that were saved on the job. No error message appears. Details that are read from the customer record itself — such as that customer's other visits — may be unavailable if the customer has been deleted.