Help Center

Understand the labor rate warning on an invoice

1 min read

The Labor section of an invoice now describes the real situation when a technician has no assigned rate, instead of saying a fallback rate was applied when it wasn't.

Before you start

Assign a labor rate to your technicians (or a default rate) so completed labor is billed.

Steps

  1. Open the Invoice page and open an invoice's details.
  2. Scroll to the Labor section.

Result / verify

If a technician has no rate, the panel clearly states the labor was not billed — review and assign a rate before sending. When a rate is applied, the labor lines show the billed amounts.