Give a reason when you cancel a job

You need to give a reason every time you cancel a job. The reason is saved so your team can see later why the job was cancelled.

Before you start

This applies wherever you can cancel a job: the Jobs list, Agreements, the job card on the Live map, the dispatch board, bulk cancel on visits, and the status on the job's own page.

Steps

1. Open the job you want to cancel, or select it from any of the places listed above.
2. Choose Cancel.
3. Type a reason for the cancellation (up to 500 characters).
4. Confirm the cancellation.

Result / verify

The cancel button stays disabled until you enter a reason. Once the job is cancelled, open the job's History to see the cancellation and the reason you gave.