Customers get an accurate arrival time when a technician is on the way

When a technician starts travelling to a job, the on-the-way email tells your customer when they will arrive. That arrival time now comes from where the technician is at that moment.

Steps

1. In the field app, open the job and start travel.
2. Your customer gets the on-the-way email with the technician's name and arrival time.

Result / verify

The arrival time in the email matches the distance to the job. For example, a technician 2.6 miles away shows about 10 minutes, not hours.